McTavish Travel Privacy Policy

Introduction

McTavish Travel recognizes the importance of privacy of “personal information” and we are committed to treating any personal information that we collect in a responsible manner and to use this information only as reasonably necessary to service our clients.

Definition

“Personal Information” means any information about an identifiable individual including information such as home address, phone number, age, gender, religion, ethnic background, family status, political affiliations and health. Personal information does not include the name, title, business address or telephone number of an employee of an organization.

McTavish Travel has established TEN PRIVACY PRINCIPLES that govern our actions in relation to the collection, storage, protection and use of customer personal information.

Theses principles are:

1. Accountability

2. Identifying Purposes

3. Consent

4. Limiting Collection

5. Limiting Use, Disclosure, Retention

6. Accuracy

7. Safeguarding Customer Information

8. Openness

9. Customer Access

10. Handling Customer Complaints and Suggestions

1. Accountability - McTavish Travel has established policies within our office to comply with the TEN PRIVACY PRINCIPLES. Our Privacy Officer is responsible for the Privacy Policy and is accountable for the company's compliance with the TEN PRIVACY PRINCIPLES. McTavish Travel will protect all personal information held by McTavish Travel.
   
2. Identifying Purposes – The purposes for which the information is being collected will be identified at the time that the information is being collected. McTavish Travel collects and retains the information that enables us to provide you with a personalized experience, ensure that your travel arrangements meet your requirements and allows us to deliver your travel documents to you. If you prefer that we do not store this information, you may provide it at each time of booking. Further, we keep you up to date by mail, fax and email with new developments and offerings in the travel industry. You may choose not to receive this information and have your name deleted from our mailing lists.
   
3. Consent - The knowledge and consent of the customer are required for the collection, use or disclosure of information except where required or permitted by law.
   
4. Limiting Collection - We will limit the information we collect to what we need in order to deliver services and information to you and we will use it only for those purposes.
   
5. Limiting Use, Disclosure and Retention – We do not use or disclose your personal information for any purposes other than those for which it was collected, except with your consent or as required by law. McTavish Travel does not sell or make available customer lists to third parties. Your information is only retained as long as necessary for the fulfillment of those purposes. McTavish Travel does not keep your personal information if it is no longer needed for the purposes required or as required by law.
   
   The travel data that we store may include: name, address, email address, credit card number, travel destinations, travel schedules, seating preferences, smoking or non-smoking accommodations, meal preferences and reservation information as well as passport details and next of kin information. This information is kept on file as a reference document and consulted each time a reservation is made. When a reservation is made, a passenger name record (PNR) is created which contains all of the information needed to fulfill the travel request of the traveler.
   
   This data may also be transferred to third party travel suppliers, travel service providers and computer reservation systems for the purposes of making reservations requested and providing 24/7 emergency services.
   
6. Accuracy - Your personal information is kept as accurate, complete and up-to-date as is necessary for the purpose for which it is to be used.
   
7. Safeguarding Customer information – McTavish Travel will protect your personal information by using safeguards that are appropriate to the sensitivity of the information. McTavish Travel employees receive training on our policies and procedures for protecting personal information. McTavish Travel has instituted security policies for maintaining, deleting, destroying and disposing of personal information when it is no longer required.
   
8. Openness - We will make our complete policies and practices relating to the management of your personal information readily available to you.
   
9. Customer Access – Upon request in writing, you will be informed of the existence, use, and disclosure of your personal information and you will be given access to that information. We will assist any customer who informs us that they need assistance in preparing a request concerning personal information. You may challenge the accuracy and completeness of the information and have it amended as appropriate.
   
10. Handling Customer Complaints and Suggestions – Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our privacy policies or practices to:

    Privacy Officer
    McTavish Travel
    1515 Rebecca Street,
    Oakville, ON
    L6L 1Z8
    905-827-1100
    travel@mctavish.com

Internet Related Policies

When you visit www.mctavishtravel.com there is no registration necessary and email addresses are not collected unless you are completing our Traveler Profile form. McTavish Travel provides a number of services via www.mctavishtravel.com . To access these services, McTavish Travel may require you to identify yourself or provide personal information. We use the information that you have provided to help us serve you better.

We utilize standard Web server log files to help us count our visitors and evaluate our site's technical capacity. We use this information to find out how many people visit our website and to make our pages more useful to our customers.

Our website has links to other websites such as to travel suppliers, tourist information, etc. This policy discloses practices for our website only. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all web sites that you visit, particularly if you share personal information.

Consent Form